Shipping Policy

Order Processing Time

All orders are processed and dispatched within 1-2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, dispatch may be delayed by a few days. If there is a significant delay, we will notify you via email or the contact information provided at checkout.

Shipping Time

We currently ship internationally. Once your order has been dispatched, please allow 7-12 business days for delivery, depending on your location.

Please note that delivery times are estimates and may vary due to factors outside our control, such as customs processing, local carrier delays, weather conditions, or public holidays in the destination country.

Estimated total delivery time (dispatch + shipping): 8-14 business days

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package's progress to your doorstep.

Please allow 24-48 hours for tracking information to update after receiving your shipping confirmation.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or our support team directly to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Delayed or Missing Orders

If your order hasn't arrived within the estimated delivery window, please contact us at [your support email] with your order number, and we will look into it for you.